FREQUENTLY ASKED QUESTIONS
At LUMORA, we carefully inspect every piece before shipment to ensure it meets our quality standards. Due to lighting, screen settings, and handcrafted details, slight variations in color or appearance may occur. These natural differences make each piece unique and do not affect its quality or beauty.
Your sales receipt is included in your order confirmation email and can be viewed anytime after your purchase. If you need a duplicate copy or have any questions regarding your receipt, please contact our customer service team. We will be happy to provide assistance and ensure your shopping experience is seamless.
We want you to love every piece of jewelry you purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery. Items must be unworn, in their original condition, and returned with all packaging and accessories included. Please contact our support team before sending your return, and we will guide you through the process.
Some of our jewelry collections are limited edition and may not always be restocked. However, popular designs may become available again depending on demand and material availability. If an item you love is currently out of stock, please check back regularly or contact us for the latest restock updates.
We offer secure shipping options for customers worldwide. All available shipping methods, estimated delivery times, and costs will be displayed during checkout based on your location. Each jewelry piece is carefully packaged to ensure it arrives safely and beautifully presented.